Forms
of communication
1.
Verbal Communication
2.
Nonverbal
Communication
Verbal communication: It is any form of communication that
uses words in order to convey meaning or transmit meaning. Verbal
communication refers to the form of communication in which message is
transmitted verbally; communication is done by word of mouth and a piece of
writing. In other words, Verbal communication is essentially the
type of communication which uses words. A phone conversation,
chat with a friend, an announcement made or a speech delivered are all verbal
forms of communication
Verbal communication
can be further divided into:
·
Oral communication
·
Written communication
¥
Oral
communication: In oral communication, Spoken
words are used. It includes face-to-face conversations, speech, telephonic
conversation, video, radio, television, voice over internet. In oral communication,
communication is influence by pitch, volume, speed and clarity of speaking.
Oral communication involves expressing ideas and information as well as
influencing others through the spoken word
Advantages of
oral communication
·
It’s easy and simple and
saves a lot of money because oral communication is the less expensive way to
communicate with each other.
·
It allows feedback on the
spot so if the receiver is not 100 percent sure what the message
meant, then that feedback will be answered right away.
·
Because the message is
instantly, it helps in avoiding time wasted.
·
It brings personal warmth
and friendliness and develops a sense of bonding because of these contact
between the people.
Disadvantages of oral communication
·
Relying only on oral communication may
not be sufficient as business communication is formal and very organized.
·
Oral communication is less authentic
than written communication as they are informal and not as organized as written
communication.
·
Oral communication is time-saving as
far as daily interactions are concerned, but in case of meetings, long speeches
consume lot of time and are unproductive at times.
·
Oral communications are not easy to
maintain and thus they are unsteady.
·
There may be misunderstandings as the
information is not complete and may lack essentials.
·
It requires attentiveness and great receptivity
on part of the receivers/audience.
·
Oral communication (such as speeches)
is not frequently used as legal records except in investigation work
- Written communication: Written communication is a form of verbal communication. The name speaks itself! The communication which is performed through various written documents is called written communication. It is a word based communication that takes place in a written form. Examples include Letter Memos, Written Instruction, Notes, Reports, and Journal etc.
Advantages
of written communication:
·
Written communication helps in laying down
apparent principles, policies and rules for running of an organization
·
It is a permanent means of communication. Thus,
it is useful where record maintenance is required
·
It assists in proper delegation of
responsibilities. While in case of oral communication, it is impossible to fix
and delegate responsibilities on the grounds of speech as it can be taken back
by the speaker or he may refuse to acknowledge.
·
Written communication is more precise and
explicit.
·
Effective written communication develops and
enhances an organization’s image
·
It provides ready records and references.
·
Legal defenses can depend upon written
communication as it provides valid records.
Disadvantages
of written communication
·
Written communication does not save upon the
costs. It costs huge in terms of stationery and the manpower employed in
writing/typing and delivering letters.
·
Also, if the receivers of the written message
are separated by distance and if they need to clear their doubts, the response
is not spontaneous.
·
Written communication is time-consuming as the
feedback is not immediate. The encoding and sending of message takes time.
·
Effective written communication requires great
skills and competencies in language and vocabulary use. Poor writing skills and
quality have a negative impact on organization’s reputation.
·
Too much paper work and e-mails burden is
involved.
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